- Hi, I forgot my login password and my mobile is also not working? Could you please help me how to log in to the portal? query of Srivastava.
- I have registered my UAN number. Unfortunately, I have forgotten the password of login. Also, I have misplaced the registered mobile number due to which I am unable to reset my password and log in through. Kindly suggest how can I reset my password using other than the registered mobile number- query of Chandrakant Prabhu
- Sir, I have forgotten the login password and my old mobile no. has been discontinued. How can I change the login password then. Query of Anupam Jaiswal.
- Hi Chandrakant,
I have already registered in the UAN portal. Unfortunately, I lost my mobile and does not have access to the phone number that is registered with the portal. Also, I don’t remember the password to log in, if I try with “forgot password”, the message will be sent to the lost phone number. Because of this I am unable to login and change the old number to new number. Please assist me here. – Query of Anup Malpani
These are some of the queries posted on the comments section of planmoneytax.com. Like you, these people are also stuck because of the mobile number change. It is really frustrating to loose such a valuable account.
The UAN portal gives you the facility to see your PF balance, Status of PF transfer, Download PF passbook and KYC upload. The UAN has eased our life. But, you don’t need this account regularly. It is very easy to forget the UAN and its password.
You can access the UAN number using the status check of the UAN. You can also reset the password using your UAN number and mobile number. But you don’t have a way to access the UAN account without the password or mobile number. If someone loses both, it seems a dead end.
People used the helpline of UAN to resolve this problem. But, they always do not get the response.
However, EPFO has taken an initiative to resolve such problems. It had made a mechanism to deal with ‘forget password’ and some other problems. You can expect to solve this mobile number change problem from the EPFO website. However, UAN portal doesn’t have any such link.
UAN Helpdesk To Resolve Password Problem
In the employees section, there is a new link of UAN helpdesk. This link leads us to the new page of the helpdesk.
The page is still in testing mode (Beta version). In the helpdesk, It has separate windows for the employee and employer.
Going through the employee window, You will reach to the helpdesk page. In this page, you will get a dropdown list of EPF problems. There would be your problem of reset password without mobile.
The selection of problem would open a form. In this form you have to give your name, father’s name, date of birth PF member ID, mobile number and your problem.
After the submission, you will get an OTP for the verification. Enter the OTP and submit the form. This will generate an application ID. Keep it with you. The EPFO will resolve the problem and send new password into your new mobile number.
However, Above online mode is not fully functional. You may not receive the OTP itself. Without the OTP, you can’t proceed. If you face such problem you should proceed the offline mode.
Offline Mode of Mobile Number Change
The registered mobile number is the key to reset UAN password. Hence, if you lose the registered mobile number, you can register new mobile number.
The process of registering new mobile number goes through the employer. You have to write an application on the letter head of your employer. Request for the registration of new mobile number. Attest this application to your employer. Submit the application to the regional PF office.
Your employer can also forward this application. You can also send it through the speed post. After 15 days, you should get an SMS about the new mobile number registration. The SMS itself would be sent to a new mobile number.
Now you can reset UAN portal password using the new mobile number. Please share your experience of resetting password using the above method. It will help to others.